Your Contact Person:  Dale Grove Contact BUY AND REGISTER NOW

FAQ Android & Firmware

You entered the "recovery mode"

  • You entered the recovery mode by pressing a button combination while you wanted to boot the control unit.
    recovery mode 01
  • To exit the recovery mode you have to scoll down to the last line by pressing the "VOLUME +" button.
    recovery mode 02
  • After that press the "VOLUME -" button to boot the control unit.
    factory mode 03

You entered the "factory mode" (chinese letters on black screen)

  • You entered the factory mode by pressing a button combination while you wanted to boot the control unit.
    factory mode 01
  • To exit the factory mode you have to scoll down to the last line by pressing the "VOLUME -" button.
    factory mode 02
  • After that press the "POWER" button to boot the control unit.
    factory mode 03

You have forgotten your password or unlock pattern

If you can not unlock your control unit because you can no longer remember your password or unlock pattern, you must reset the control unit to continue using it. All personal data on the control unit will be deleted. The control unit is reset to its factory state.

Proceed as follows:

  • Turn the control unit off.
  • Press the "POWER" and "VOLUME -" buttons simultaneously.
    factory mode 03
  • When the Omnium1 logo appears, release both buttons.
  • You will now see a screen with Chinese characters.
    factory mode 01
  • Move the focus to the third last line by pressing the "VOLUME -" button (清除 eMMC)
    password 01
  • Confirm with the "POWER" button
    factory mode 03
  • The control unit now deletes all data and restarts.

Screen freeze or control unit not responding

  • As Omnium1 2.0 is running on Android system, screen freezing or not responding can have multiple causes. Always observe whether this is a consistent or intermittent phenomenon and under which situation/condition it appears. A defined failure description will be helpful for effective troubleshooting.
  • To unfreeze the screen, insert a pin into the reset pin nozzle and apply gentle pressure. The control unit will reboot. Restart the application and observe for any further issue.

pin reset

System time and date is inaccurate

this occurs normally due to a system reset or a flat battery pack, whereas the control unit may reset the system date/time to its default settings. Go to Settings -> System -> Date & Time to set the correct time and time zone. If you are logged on to W-IFI, you may turn on the Automatic Time Setting options to let the system automatically synchronize the date/time with the respective internet servers (only works in countries where Google servers are accessible)
time settings

How to check the current firmware version

  • Tab on SETTINGS
    firmware version 03

  • Scroll down and tab on ABOUT TABLET

firmware version 02

  • Check date under KERNEL VERSION

firmware version 01

How to perform a factory reset

You can clean up the entire configuration, all created accounts and customization information you have made on the Omnium1 2.0 by doing a factory data reset.

Go to Settings -> Reset options

reset 01

Choose Reset all data (factory reset)

reset 02
Please note that all your data will be erased and cannot be recovered unless you made a backup copy.

Click the “Reset Tablet” button

reset 03